OUR STORES

VISIT OUR NEW
STORE IN Abu Dhabi

Musaffah Industrial MW4 - Besides Muller Motors, Abu Dhabi Industrial City

 
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is the Delivery Time for any purchase made online?

Order now and get your shipment within 1 - 3 working days.

How much do I pay for a delivery? & what is the minimum amount of purchase required for free delivery?

Standard Delivery is free with a minimum spend of 400 AED.

Is there an option of cash on delivery? If so, what are the additional charges?

To make your shopping experience more convenient. We offer the option of Cash on Delivery with charge of AED 5

Is there any limit on the weight of the products that are purchased online?

No, there is no limit.

What happens if I choose Cash On Delivery (COD) & there was no one present to receive the package?

If customer fails to receive the shipment, we will reschedule the delivery with a total of 3 delivery attempts before an order is cancelled.

Can i cancel the order before the scheduled delivery date? If so then how will be the refund process?

Yes, you can cancel the delivery or reschedule it before delivery. Customers can get a refund to their account within 4 to 8 working days. However, once the order item is shipped, the order cannot be cancelled.

Will there be any additional charges if I cancel or exchange the product at the time of delivery?

Yes, you can cancel or exchange the order before the scheduled date of delivery without any charges.

How can a product be considered for a repair/refund/return/exchange or cancellation, if an issue is found post delivery?

If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.

What if i receive an incorrect product? Can the correct product be delivered on priority?

Yes, it will be scheduled for delivery the following day or within 48hrs.

How can I fix an inconvenient delivery schedule?

To Reschedule a delivery, you can simply contact our customer care team through WhatsApp, email or phone.

What if I am not home at the time of delivery? Can I reschedule it? and will there be any additional charges for the same?

In the event that the customer was not present to receive his/her order. Our team will reschedule the delivery within the following 5 to 6 days with no charges.

Can someone else receive the delivery on my behalf? And can I nominate that person prior to the delivery?

Yes, you can. However, in the event of returning or exchanging the product, they are equally responsible for returning the item.

Can I change my delivery address after i have made purchased online?

1. Yes, you can 1 to 2 days prior to the dispatch of the delivery.
2. The large packages do not fit into the entry way or stairway
3. We encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. However, If the furniture does not fit, we will cancel the order and refund Its amount.

Can you expedite my shipment?

Yes, please contact our customer care after placing the order or before to expedite your shipment but it depends on the availability.

Do I need to assemble the furniture by myself?

Yes, all our items are sold on Do-It-Yourself (DIY) basis.

Will I get an Invoice to see the charges applied?

Yes. Customers will receive an invoice upon delivery through their email with all the details.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS